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FAQs

How can we help?

All Things Jumpy Monkey Coffee:

How does your ordering and shipping schedule work?

Our roasting facility operates Monday-Friday (excluding select holidays).

At Jumpy Monkey Coffee, we make every effort to pack and ship all orders (for in-stock items) within 1-3 business days of orders being placed through www.jumpymonkey.com.

Orders placed after 2 PM CST on Thursdays will not ship until the following Monday when roasting resumes for the week. Our business hours of operation are 8:30 AM – 4:30 PM (CST) Monday – Friday, excluding national holidays.

Is your coffee organic?

We have both Conventional and Organic coffees. Let us know which coffee you are looking at, and we will let you know!

Are subscriptions available?

Yes we have subscriptions available in almost all of our coffee categories with a 8% discount.

It is awesome when your coffee arrives just in time for when you need it. You set the date for renewal and the type of coffee you desire.

Your price also stays constant at the time you order and if there is a price increase you are granted the price on the dated you started your subscription.

Do you offer Free Shipping?

Yes! When you purchase more than $69 of coffee through our https://jumpymonkey.com/collections/all your shipping is 100% FREE. Learn more about shipping
on our Shipping Policies

Making Great Coffee:

How should I store my Jumpy Monkey Coffee Beans?

The best place for storage is ideally in an opaque, airtight container at room temperature and, if possible, away from sunlight and heat. We recommend a closed door pantry or cupboard away from the stove. It is a common misconception that coffee beans or grounds keep better in the freezer or refrigerator. This actually reduces the freshness and can dilute the flavor because the moisture condenses on the coffee itself.

 

Does the kind of water matter to the quality of the brew?

Yes, for a pure coffee taste, use filtered or bottled water. And be sure to use cold water. DO NOT use distilled or softened water.

SCA has standards to use for water quality: https://sca.coffee/heritage-coffee-standards

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