Shipping policy
Shipping Policy
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Thanks for shopping at Jumpy Monkey Coffee
Shipment of order - no replacement of your order will be made once the shipping company has stated your order was "delivered." We will work with you as to all tracking information and dates but it will be the customer's responsibility to contact USPS. We apologize for this inconvenience.
At Jumpy Monkey Coffee, we make every effort to pack and ship all orders (for in-stock items) earlier but our processing time is currently 4-6 business days of orders being placed through www.jumpymonkey.com. Orders placed after 2 PM CST on Thursdays will not ship until the following Monday when roasting resumes for the week. Our business hours of operation are 8:30 AM – 4:30 PM (CST) Monday – Friday, excluding national holidays.
For orders shipped using Standard Shipping*, please allow 3-5 business days for Standard Delivery once your order has shipped from our facility and has been processed by the carrier. Orders may arrive sooner than the Standard Delivery date range (indicated above) and tracking information will be sent via email after packaging and processing at our business is complete. Please allow up to 48 hours for your tracking link to become active. Shipping speeds are based on carrier transit times and do not include processing and handling times.
All expedited shipping charges are the sole responsibility of the purchaser. UPS, SpeeDee and USPS do not guarantee delivery transit times due to unforeseen factors, including severe weather conditions and Jumpy Monkey Coffee is not responsible. All shipping charges are included on the buyer’s invoice and are available to view prior to completing a purchase on "https://www.jumpymonkey.com"
Fundraisers Online - Free Shipping will not be included on orders being shipped out on behalf of a fundraiser. This will ensure the whole % the fundraiser is earning will stay with the fundraiser. We appreciate your support of your school or non-profit.
Free shipping is included on all individual shipments with order totals of $79 and greater after discounts, coupons and promotions have been applied to orders within the Contiguous United States. Please note, Free Shipping will not be included on orders for Alaska, Guam, Hawaii, Marshall Islands and Puerto Rico. Shipments to these destinations, regardless of order total, will incur a Shipping Fee. This fee is based on weight and carrier options can be selected by the customer at checkout.
